Clear jams from the fuser area

Solve problems

Use this procedure only in these situations:


Paper has jammed inside the fuser and cannot be removed from the top-cover area or the rear-output area.

A sheet of paper has torn while you were trying to clear a jam from the fuser.
1.
Turn the product off.

HP LaserJet 600 M601 M602 M603 jz power button Clear jams from the fuser area

2.
Rotate the product so the rear is facing you. If an optional duplexer is installed, lift it and pull it straight out. Set it aside.

HP LaserJet 600 M601 M602 M603 jz dx01 Clear jams from the fuser area

3.
Disconnect the power cord.
HP LaserJet 600 M601 M602 M603 alert adm Clear jams from the fuser area WARNING!

The fuser is very hot. To avoid minor burns, allow the fuser to cool before removing it from the product.

HP LaserJet 600 M601 M602 M603 jz power disconnect Clear jams from the fuser area

4.
Open the rear output bin.

HP LaserJet 600 M601 M602 M603 jz ob02 Clear jams from the fuser area

5.
Remove the rear output bin. Place your finger near the left-side hinge, and push firmly to the right until the hinge-pin clears the hole inside the product. Rotate the output bin outward to remove it.

HP LaserJet 600 M601 M602 M603 jz ob05 Clear jams from the fuser area

6.
If paper is visible, remove it.

If paper is not visible, push up on the two blue levers on the sides of the fuser, and pull the fuser straight out.

HP LaserJet 600 M601 M602 M603 jz fs01 Clear jams from the fuser area

7.
Remove the jammed paper. If necessary, lift the black plastic guide that is located on the top of the fuser to gain access to the jammed sheet.
HP LaserJet 600 M601 M602 M603 alert adm Clear jams from the fuser area CAUTION:

Do not use a sharp or metal object to clear paper from the fuser area. You might damage the fuser.

HP LaserJet 600 M601 M602 M603 jz jm14 Clear jams from the fuser area

8.
Push the fuser firmly into the product until the blue levers on both sides click into place.

HP LaserJet 600 M601 M602 M603 jz fs02 Clear jams from the fuser area

9.
Reinstall the rear output bin. Insert the right hinge-pin into the hole inside the product. Push inward on the left hinge, and slide it into the hole inside the product. Close the rear output bin.

HP LaserJet 600 M601 M602 M603 jz ob04 Clear jams from the fuser area

10.
Plug the power cord into the product.

HP LaserJet 600 M601 M602 M603 jz pp09 Clear jams from the fuser area

11.
Replace the optional duplexer, if it was removed.

HP LaserJet 600 M601 M602 M603 jz dx02 Clear jams from the fuser area

12.
Turn the product on.

HP LaserJet 600 M601 M602 M603 jz power button Clear jams from the fuser area

13.
If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location.
HP LaserJet 600 M601 M602 M603 Clear jams from the fuser area