HP LaserJet 600 M601 M602 M603 > Solve problems

• HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer
  • Trademark and Copyright Information
  • Conventions used in this guide
  • Product basics
    • Product comparison
      • HP LaserJet Enterprise 600 M601 models
      • HP LaserJet Enterprise 600 M602 models
      • HP LaserJet Enterprise 600 M603 models
    • Serial number and model number location
    • Control-panel layout
  • Paper and print media
    • Understand paper use
      • Special paper guidelines
    • Change the printer driver to match the paper type and size in Windows
    • Supported paper sizes
    • Supported paper types
      • Supported paper types for input options
      • Supported paper types for output options
    • Load paper trays
      • Tray and bin capacity
      • Paper orientation for loading trays
        • Load letterhead, preprinted, or prepunched paper
        • Load envelopes
      • Load Tray 1
      • Load Tray 2 or an optional 500-sheet tray
      • Load an optional 1,500-sheet tray
    • Configure trays
      • Configure a tray when loading paper
      • Configure a tray to match print job settings
      • Configure a tray from the control panel
    • Select an output bin
      • Print to the top (standard) output bin
      • Print to the rear output bin
      • Print to the optional stacker or stapler/stacker
      • Print to the 5-bin mailbox
  • Manage supplies
    • Print cartridge information
    • Supplies views
      • Print cartridge views
    • Manage print cartridges
      • Change settings for print cartridges
        • Print when a print cartridge is at estimated end of life
        • Enable or disable the Very Low Settings options from the control panel
      • Recycle supplies
      • Print-cartridge storage
      • HP policy on non-HP print cartridges
      • HP anticounterfeit Web site
    • Replacement instructions
      • Replace the print cartridge
      • Load staples
      • Perform preventive maintenance
        • Reset the maintenance-kit counter
    • Solve problems with supplies
      • Check the print cartridges
        • Inspect the print cartridge for damage
        • Repeating defects
        • Print the Supplies Status page
      • Interpret control panel messages for supplies
  • Print tasks
    • Cancel a print job with Windows
    • Basic print tasks with Windows
      • Open the printer driver with Windows
      • Get help for any printing option with Windows
      • Change the number of print copies with Windows
      • Save custom print settings for reuse with Windows
        • Use a printing shortcut with Windows
        • Create printing shortcuts
      • Improve print quality with Windows
        • Select the page size with Windows
        • Select a custom page size with Windows
        • Select the paper type with Windows
        • Select the paper tray with Windows
      • Print on both sides (duplex) with Windows
        • Manually print on both sides with Windows
        • Automatically print on both sides with Windows
      • Print multiple pages per sheet with Windows
      • Select page orientation with Windows
    • Additional print tasks with Windows
      • Print on preprinted letterhead or forms with Windows
      • Print on special paper, labels, or transparencies with Windows
      • Print the first or last page on different paper with Windows
      • Create a booklet with Windows
      • Select output options with Windows
        • Select an output bin with Windows
        • Select staple options with Windows
    • Walk-up USB printing
  • Manage and maintain
    • Print information pages
    • Use the HP Embedded Web Server
      • Open the HP Embedded Web Server by using a network connection
      • HP Embedded Web Server features
        • Information tab
        • General tab
        • Print tab
        • Troubleshooting tab
        • Security tab
        • Networking tab
        • Other Links list
    • Use HP Web Jetadmin software
    • Clean the product
      • Clean the paper path
    • Product updates
  • Solve problems
    • Self help
    • Solve problems checklist
      • Factors that affect product performance
    • Interpret control-panel messages
      • Control-panel message types
      • Control-panel messages
    • Paper feeds incorrectly or becomes jammed
      • The product does not pick up paper
      • The product picks up multiple sheets of paper
      • Prevent paper jams
      • Clear jams
        • Jam locations
        • Clear jams from the output areas
          • Clear jams from the rear output bin
          • Clear jams from the optional stacker or stapler/stacker
            • Clear paper jams from the optional stacker or stapler/stacker
            • Clear staple jams from the optional stapler/stacker
          • Clear jams from the optional 5-bin mailbox
        • Clear jams from the fuser area
        • Clear jams from the optional duplexer
        • Clear jams from the trays
          • Clear jams from Tray 1
          • Clear jams from Tray 2 or an optional 500-sheet tray
          • Clear jams from the optional 1,500-sheet tray
        • Clear jams from the optional envelope feeder
        • Clear jams from the top-cover and print-cartridge areas
  • Appendix A Product supplies and accessories
    • Order parts, accessories, and supplies
    • Part numbers
      • Paper-handling accessories
      • Customer self-repair parts
      • Memory
      • Cables and interfaces
  • Appendix B Service and support
    • Hewlett-Packard limited warranty statement
    • HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement
    • Data stored on the print cartridge
    • End User License Agreement
    • Customer self-repair warranty service
    • Customer support
    • Repack the product
  • Appendix C Product specifications
    • Physical specifications
    • Power consumption, electrical specifications, and acoustic emissions
    • Operating environment
  • Appendix D Regulatory information
    • FCC regulations
    • Environmental product stewardship program
      • Protecting the environment
      • Ozone production
      • Power consumption
      • Toner consumption
      • Paper use
      • Plastics
      • HP LaserJet print supplies
      • Return and recycling instructions
        • United States and Puerto Rico
          • Multiple returns (more than one cartridge)
          • Single returns
          • Shipping
            • Residents of Alaska and Hawaii
        • Non-U.S. returns
      • Paper
      • Material restrictions
      • Disposal of waste equipment by users in private households in the European Union
      • Chemical substances
      • Material Safety Data Sheet (MSDS)
      • For more information
    • Declaration of Conformity
    • Safety statements
      • Laser safety
      • Canadian DOC regulations
      • VCCI statement (Japan)
      • Power cord instructions
      • Power cord statement (Japan)
      • EMC statement (China)
      • EMC statement (Korea)
      • EMI statement (Taiwan)
      • Laser statement for Finland
      • GS statement (Germany)
      • Substances Table (China)
      • Restriction on Hazardous Substances statement (Turkey)
  • Using accessibility shortcut keys in the Help Viewer
  • Using the HTML Help Viewer

HP LaserJet 600 M601 M602 M603